SHIPPING/ POLICIES
Exchange Policy/Return/Refund
All of our clothing is made in America with the highest quality craftsmanship.
Love Iguehi does not offer exchanges.
Love Iguehi is happy to accept returns as long as ALL of the following apply:
- Returns are initiated within 14 days of delivery (returning package must be postmarked).
- The merchandise must be returned in their original condition; along with the original tags and packaging.
- Merchandise is returned in their original, salable condition- Items will be inspected upon return- items can not be worn, washed, or altered in any way.
- The merchandise purchased was not discounted or on sale. (Discounted merchandise may not be returned and no store credit will be provided.)
Unfortunately, we cannot accept returns on gift cards.
You will receive a confirmation email once your package has been received, processed or denied by us.
If your original invoice/receipt is lost, print out your shipping confirmation and send with the return package.
1. Please email info@LoveIguehi.com to request a return.
2. Mail your returned item to:
Returns Department
Love Iguehi LLC
P.O. Box 324
San Leandro, CA 94577
All returns are subject to a return shipping fee, paid for by the buyer. Shipping costs are refunded if there has been an error with the order. We aim to process all returns within 5 working days of receipt. Please note this may take slightly longer during busy periods
Business Hours
M-F 9am-5pm PST
Please note that orders will be processed during that time.
Order Processing and Turnaround
All orders are shipped within 5-7 business days due to processing times. We do not offer express or next day shipping. Your order will be shipped according to the service that you select upon checkout. Please note that there is a standard 5-7 business day processing time for ALL ORDERS independent of the shipping time. Please allow up to 3 weeks for custom orders to be created and and shipped.
Carriers
All orders are shipped via United States Postal Service (USPS) or United Parcel Service (UPS).
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is approximate and based on the weight of your products and your location. Before the final checkout page, shipping costs will be shown, and you will have a chance to decline or continue with the completion of your order. ALSO, please double check that the shipping address is correct.
Love Iguehi is NOT responsible for packages once they have been consigned to a carrier for delivery to your shipping address. If the tracking shows that it was delivered, but you did not receive it, please contact USPS to file a claim. https://www.usps.com/help/claims.htm
